raioProcess audit, workflow optimisation and custom tooling for small teams.
Operations,
sorted
We find what slows your team down and fix it.
If this sounds familiar
Four ways work piles up in small teams.
No clear overview
It's hard to see what's happening across teams and projects, so people ask around or wait for the next meeting.
Too much manual work
The team spends hours on repetitive updates, emails, and copying information from one place to another.
Things get lost
Information is spread across spreadsheets and email threads, and nobody is sure where the current version is.
Processes no longer fit
The way of working was set up for a smaller team and hasn't kept up with the daily reality.
The audit finds which of these costs you the most, and in what order to fix them.
From scattered to sorted, in four steps
We work with small teams, where one well-set-up system can take a lot of manual work off the team. The goal is operations that run cleanly, owned by your team and not tied to a consultant on retainer. The audit and any build are priced separately, each at a fixed price agreed up front, and the build is optional. There are no monthly fees, so you know what each step costs before it starts.
Where you are
A free call to meet, talk through your problems and see whether we're a fit.
Process audit
A close look at how work actually moves: who does what, where it waits, and what that costs. You come away knowing where the time goes and what to fix first, written down and yours to keep.
Custom build
We build custom tools and automations that close the gaps the audit found. Wherever possible, we build them on systems you can run and change yourselves, so you don't pay a day rate every time a button needs moving. You own the accounts and the documentation outright, with no monthly fee. And where the new setup lets you cancel subscriptions, your running costs go down.
Handover and training
You finish with a training session and a wiki: how everything works now, and how to look after anything we built. That way nobody depends on a consultant, or on the one person who knows how it all works.
Common questions
What to know before the first call.
What kind of things do you build?
Whatever closes the gaps the audit finds: dashboards and internal tools that pull scattered information into one place, automations that handle routine updates, and connections between the systems you already run. Where it helps, that includes pulling in figures from outside services too (for example, ticket sales from your ticketing platform), so they sit alongside everything else instead of being checked separately. The point is to fit how your team works, not to drop a generic template on top of it.
Will we need a developer to look after it?
No. Wherever possible, we build on systems your team can run and change without writing code, and you finish with a wiki covering how everything works. You own the accounts and the documentation, so nothing depends on us, or on one person who happens to be technical.
What if something breaks after handover?
Everything we build is guaranteed for six months, so if anything isn't working the way it should, we put it right at no cost. After that we stay reachable and handle fixes as a small piece of work, never a retainer. Problems can also come from a tool you rely on changing something on its side. That's outside the guarantee, but we sort it out when it happens.
Are we tied to you after the project?
No. There is no retainer and nothing to subscribe to.
Can we keep the tools we already use?
Yes, where it already works for you. We build around it and connect it in rather than replacing it. We only suggest dropping a tool when it's costing you money or duplicating something else, and that's your call.
What does it cost?
The first call is free. The audit is a fixed fee, agreed before it starts, and any build that follows is quoted once we both know what it involves. Every build is handed over with the wiki and the first training session included. After that nothing is billed unless you ask for it, and nothing renews monthly.
Is it worth a call?
Four quick questions.
Start with a free call
Write a few lines about your setup and where the work piles up. We reply within two working days, and the first call costs nothing.
Prefer email? hello@raioconsulting.com